Information management (IM) is critical to support the decision-making of leadership and ensure an appropriately targeted, accountable, and quality response.
The Cluster Coordinators work with Information Management Officers (IMOs) to implement the Humanitarian Coordinators (HC) and Humanitarian County Teams' (HCTs) information requirements. This includes establishing a common platform, as well as systems for data to be processed and analysed into an accessible format for decision-making.
The main purpose of information management is to support strategic decision-making by the HC and HCT. The HC and HCT are primarily responsible for providing the framework for IMOs and the Information Management Working Group (IMWG). The IMWG helps ensure that the links between information and the clusters, the inter-cluster group, and the HCT are predictable and clear.
"It is essential to have a common platform for information products."
One of the main challenges is that there are multiple demands by donors, headquarters, and regional offices for information. This can divert IM professionals and clusters from their core functions.
Kevin Kennedy, the Regional Humanitarian Coordinator for the Whole of Syria (WOS) Response, identified key steps to support an information management system, which has been utilized in the Syria response.